Esker Professional Services

Esker Professional Services has the technical expertise and practical experience to smoothly move your project from concept, to implementation, to knowledge transfer so you can quickly realize the business benefits of automated faxing with Esker fax solutions. You can count on Esker Professional Services to:

• Recognize and recommend the best solution for your fax problem
• Speed implementation of your fax solution — minimizing risk and maximizing ROI
• Reduce implementation, support and maintenance costs
• Ensure that your business communication objectives are met as stated in the agreed-upon project plan

Business results driven professional services

Over the years, Esker Professional Services has developed a reliable 4-step process for successful Esker fax implementation projects. This proven methodology includes solution planning and preparation, implementation, post-implementation, and education.

Esker Professional Services will work with you to verify successful completion of each step, ensuring your project delivers the desired results.

Solution planning and preparation

The first step in a successful Esker fax implementation is a detailed assessment of your current document-based business process, desired automation results, and technical infrastructure.

Implementation

During this phase, Esker Professional Services installs and configures your Esker fax solution based on the defined implementation plan. Implementation includes:

• Creation of document-workflow rules
• Installation and configuration of system software and hardware
• Thorough acceptance testing ensuring all business objectives are met

Post-Implementation

When implementation is complete, Esker Professional Services will provide a project sign-off document and activate your Esker Pro^SM maintenance and support plan. Esker Professional Services will facilitate a smooth transition to the Esker Support organization, which will be available to you should you need assistance with your Esker fax solution.

Education

The ongoing long-term success of a solution is dependent on knowledge transfer from Esker’s specialists to its customers. Esker Professional Services offers scheduled and customizable courses. Our courses are designed to help you get the most out of your Esker investment, get your implementation team up to speed quickly, and build your in-house expertise to continue driving your project’s value over time.

Download datasheets

• Esker Professional Services overview (Americas)
• Esker Professional Services Training course list (Americas)

Esker Professional Services contact information — Americas

For more information about Esker Professional Services or to schedule a Professional Services engagement, please contact your Esker representative directly or contact: