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Product Support Lifecycles

Esker’s Product Support Lifecycles provide a clear and predictable method to help you plan your implementation, upgrade and support requirements. Availability of technical support and defect resolution varies depending on the stage of the product in its support lifecycle. Esker uses the following phases to categorize its solutions:

 

PhaseDefinitionAvailable support *

Active
Current shipping version of a product.Technical support
Defect resolution

Supported
Product that continues to be supported,
but is not the most current version.
Technical support
Limited defect resolution **

Unsupported
Product that is no longer sold nor supported. Web self-help (for a limited time)

* Support available to customers with an active Esker Technical Support and Maintenance contract only.
** Defect resolution is provided for current shipping versions and the prior version only.



 

Esker on Demand solutions
Esker DeliveryWare solutions
Esker Fax Server
solutions
Esker Host Access solutions

 

Customers with Esker on Demand contracts benefit from free technical support during business hours. Additional 24/7 support is available for a minimal monthly fee.
Product Version Released End of support
Esker
DeliveryWare
6.0 Oct. 24, 2012 Next release date plus 36 months
Esker
DeliveryWare
5.0 Sept. 15, 2008 Oct. 23, 2015

 

For Dialogic fax boards support information, please refer to
http://www.dialogic.com/en/products/others/retired-products.aspx.
Unsupported Esker DeliveryWare Solutions
  • Esker DeliveryWare 4.0 SP/FP1
  • Esker DeliveryWare 4.0
  • Esker DeliveryWare 3.5 FP1
  • Esker DeliveryWare 3.0, 3.05 and 3.5
  • Esker Platform Satellite
  • Esker Platform Satellite 3.0
  • Pulse Enterprise 1.0, 1.1 and 2.0
  • Pulse Satellite 1.1 and 2.0

 

Product Version Released End of support
Esker
Fax
6.0 Oct. 24, 2012 Next release date plus 36 months
Esker
Fax
5.0 Sept. 15, 2008 Oct. 23, 2015
Esker Fax
for Notes
6.0 Oct. 24, 2012 Next release date plus 36 months
Esker Fax
for Notes
5.0 Sept. 15, 2008 Oct. 23, 2015
Esker VSI-FAX 6.2 Sept. 26, 2013 Next release date plus 24 months
Esker VSI-FAX 6.1 Apr. 27, 2009 Sept. 25, 2015

 

For Dialogic fax boards support information, please refer to
http://www.dialogic.com/en/products/others/retired-products.aspx.
Unsupported Fax Server Solutions
  • Esker VSI-FAX 6.0
  • Esker Fax 4.0 SP/FP1
  • Esker Fax 4.0
  • Esker Fax 3.5 FP1
  • Esker Fax 3.0, 3.05 and 3.5
  • Esker Fax for Notes 3.5 FP1
  • Esker Fax for Notes 3.0, 3.05 and 3.5
  • Pulse for Fax all versions
  • Faxgate all versions
  • Esker VSI-FAX for Notes all versions
  • Esker VSI-FAX 5.1 and earlier, Esker VSI-FAX Gold Series all versions

 

Product Version Released End of support
Tun 2016 Feb. 26, 2016 24 months after next version release
SmarTerm 2016 Feb. 26, 2016 24 months after next version release
Tun 2014 Dec. 20, 2013 Feb. 25, 2018
SmarTerm 2014 Oct. 29, 2013 Feb. 25, 2018

 

Unsupported Host Access Solutions
  • SmarTerm 2009 and earlier
  • Tun 2009 and earlier
  • Persona 5.0 and earlier
  • Esker Plus all versions
  • SuperLAT (SmarTerm add-on) all versions
  • A-Net all versions prior to 4.3.x

 

 

 

 






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